SERVICES

Your regular monthly content across all channels delivery, taken care of. Simply share your media library or draft input and I’ll take ownership of making it happen with:

• Email newsletters - edited, formatted, scheduled and sent.

• Social media posts - edited, set up and scheduled as per your templates and strategy.

• SEO-optimised blog content - edited, formatted and published.

• Website content updates - for launches and when needed.

• Course content - shared with your participants.

I can also help with repurposing content to be used in multiple channels, for example: 

• A theme discussed in webinar or class class can be used to create a blog article,

• A blog article can be turned into a series of social media posts.

All of the above comes with:

🖋️ Polished & professional finish – Editing and proofreading for smooth, easy readability.

🖼️ On-brand visuals – Graphics created using your brand templates in Canva.

💖 Ownership of the process – You provide input at the start and final review and I do the rest (gentle nudges to stay on schedule included).

📊 Quarterly insights - Performance tracking of what’s working and where to refine.

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➡️ If you would like more in-depth support where I take ownership of the complete content writing process, I can also support with: 

• Blog articles, 

• Case studies,

• Landing pages and email sequences,

• E-books, guides, and other long-form content,

• Copywriting for new websites,

• Brand messaging strategy.

We’ll start with a conversation to understand your business goals and current strategy to see how new content could add value and align with your goals.

Here to ensure your community stays positive, engaged and well-organised, ensuring that nobody gets left behind.

Regular check-ins and moderation
This typically looks like checking in twice per day, morning and afternoon, or at set times to suit the needs of your group.

• Welcoming new members,

• Answering FAQs and directing people to resources,

• Re-sharing relevant social media posts and sparking conversations,

• Posting check-ins to encourage engagement,

• Monitoring dialogues and upholding community standards especially around sensitive topics,

• Tracking open queries and flagging anything that needs your attention.

Content Development and Sharing

• Planning updates on upcoming events, promotions, or brand initiatives,

• Uploading and organising group resources,

• Updating FAQs and other evergreen guides based on common questions & tracking trends.

Maintaining a Healthy Community Environment (ongoing as needed)

• Completing any manual system checks to ensure nothing gets missed,

• Supporting customer onboarding and ensuring a smooth member experience,

• Compassionately handling any issues, whilst looking after your business policies,

• Removing trolls,

• Regular reports on community activity & recommendations.

We can find a level of support based on the needs of your community (such as considering daily activity levels and upcoming events), as well as your budget.

This service pairs well with Live Class Support to offer holistic community care.

Give your undivided focus to teaching and being with participants, while I handle the practical parts and support a smooth learning experience.

Before the Class (Preparation & Setup)

• Sharing reminder communications with class info,

• Welcoming participants and managing Zoom admissions,

• Tracking attendance.
  
  

During the Class (Technical & Participant Support)

• Handling tech support and being available for troubleshooting,

• Organising breakout rooms and ensuring smooth transitions,

• Monitoring the chat and supporting engagement,

• Sharing resources (e.g., links, handouts, etc.).
  
  

After the Class (Follow-Up & Content Management)

• Team debrief—sharing participant feedback or community insights,

• Editing recordings—removing sensitive discussions & cutting to key content,

• Sharing replay videos via email and/or in membership community platform.
  
  

This service integrates well with Community Management, to support engagement beyond the live sessions.

Safeguard your space to focus and grow your business by delegating time-consuming admin and ad hoc work like:

Back-end systems management

• Updating and maintaining customer details across systems

• Regularly checking when manual updates may be needed,

• Creating/ updating process manuals for regular tasks (SOPs),

• Liaising with software help desks to resolve any tech issues.

Documentation

• Creating documents, templates, and notes.

• Uploading and organising files.

• Managing drive folders and reporting templates.

Project management

• Task management and organisation.

• Setting up and managing project management tools to track activities.

• Checking in with you or other team members for gentle accountability and taking ownership of the schedule.

• Sourcing other freelancers to give their specialist input to projects.