VA SERVICES
WHAT CAN WE CLEAR FROM YOUR TO-DO LIST?
Get flexible Virtual Assistant support for the specific tasks you want to delegate. You can see typical tasks to outsource in each of the sections below, if there's something you're interested in that's not listed you're welcome to email me and I'll let you know if I can help.
👍 Staying visible with audiences across channels
Social media
Creating posts and stories in Canva from draft or existing content,
Planning and scheduling social media posts,
Reviewing and reporting on social media post performance,
Reading and replying to social media messages.
Website content
Editing, publishing and SEO optimising blog drafts,
Proofreading and editing (for content best practice and NVC),
Website updates and content edits,
Creating customer success stories & testimonials,
Landing page creation.
Emails
Adding your content to templates and publishing email newsletters,
Editing email templates to create new variations for testing,
Updating email automations.
💌 Handling the details of customer care
Responding to customer queries
Monitoring and managing messages over email/ social media DMs,
Looking into enquiries and gathering information needed from customer records/ online course/ asking you,
Replying to customer questions and resolving any issues,
Adding open queries to the project management tool to ensure nothing gets missed,
Flagging important matters for your attention.
Back-end systems and processes
Updating and maintaining the customer mailing list, client portal and other systems,
Doing manual checks across systems to make sure nothing gets missed,
Updating FAQs content from common customer questions,
Supporting customers with onboarding.
Community management
Welcoming people,
Answer FAQs & directing them to resources,
Uploading group resources and managing files,
Sharing social media posts and sparking conversations,
Monitoring dialogues to uphold community standards,
Flagging anything needing attention,
Removing trolls.
💻 Online meeting and course support
Preparation
Booking meetings, calls, etc with space for preparation and reflection,
Monitoring sign-ups for live events/ courses and sharing updates.
During meetings
Online course and live webinar tech support - sharing resources, breakout rooms, screen sharing, etc,
Hosting online meetings and note-taking.
After care
Sharing recordings, resources and other information after course sessions,
Link in bio, Calendly and event info updates.
✅ Admin and organisation done for you
Email inbox management
Reading emails and organising into folders,
Handling timely replies,
Flagging priorities with you,
Adding bigger items to project management system,
See email inbox and diary management package below for more.
Back-end systems management
Updating and maintaining customer details across systems, checking when manual updates may be needed,
Updating/ creating process manuals for regular tasks and exceptions (standard operating procedures),
Technical problem-solving liaison with software helpdesk.
Documentation
Creating documents, adding notes to templates and creating other resources,
Uploading and organising files, managing folders, adding documents and attachments to the drive,
Completing templates for reporting.
Project management
Task management and organisation,
Setting up and managing project management tools to track activities,
Supporting with gentle accountability for deadlines (see extra-care check-in).
SOFTWARE WE CAN COLLABORATE WITH
These are some of the platforms I use most often. If you're using something not shown above, drop me a message and I'll let you know if I can help or recommend someone else.
GET FLEXIBLE SUPPORT BY THE HOUR OR PACKAGE
VA support is tailored for the specific tasks that you want to take off your to-do list. If you drop me an email with an idea of what kind of help you're interested in, I'll set up a 30-minute check-in call to discuss how a collaboration could look for your business.
Choose from the tasks listed above and with my minimum booking being for one hour, there really is no job too small. You can also see the packages below for my most popular services.
VA SERVICE PACKAGES
CONTENT TO STAY VISIBLE ACROSS CHANNELS
Want to keep in touch with your audiences across communication channels? Like the sound of some resourcefulness and efficiency by creating content from what you already have? This is where repurposing content comes in!
Simply supply one longer-form piece of content (like a webinar, live stream, ebook, excerpt from training materials, long-form blog article, etc) to be repurposed into different formats so your brand can be visible with audiences.
Packages include content creation (with room for feedback and amends), publishing and reporting all done for you. So you can respond to conversations that get sparked.
Sound good...?
GET A MONTH OF CONTENT FOR SOCIAL, EMAIL & BLOGS
What you supply:
One longer-form piece of content, like a webinar, live stream, ebook, excerpt from training materials, long-form blog article, etc. Plus your availability to answer some follow-up questions on the details that go into creating...
What you get:
2 x SEO blog articles, up to around 1000 words each,
8 x social media posts created using templates in Canva,
1 x monthly email newsletter written to fit your template.
This package also includes:
One round of amends,
Blog post research, image sourcing (if needed), optimising for Google search and publishing,
Posts written and scheduled on social media,
Email content added to newsletter template and sent,
Monthly reporting on engagement by content type.
€750 per month.
"Getting a content retainer from Andrea has been wonderful. Her briefing process is clear and easy to follow. Drafts rarely needs amends or additions and I am delighted with the articles she writes and the depth of research she provides to share helpful insights for well-being in different content formats. Andrea's work has been great for staying visible and sparking conversations."
Maša Nobilo, Restful Sleep
CONTENT FOR SOCIAL MEDIA PACKAGES
SOCIAL MEDIA ACCOUNT MAINTENANCE
Presence and engagement with edits to existing posts.
SOCIAL MEDIA
POST CREATION
Repurposing longer content to create a group of posts.
SOCIAL MEDIA ACCOUNT MAINTAINANCE
Reclaim your time from editing the details of posts and captions, protect your energy by from dealing with those unhelpful or trolling comments (you know the ones!). If you've built an established social media presence and posting schedule, congratulations to getting to this stage! It's easy to outsource social media maintenance in line with your guidelines - so you can focus on your most impactful work.
What you supply:
A library of posts to reuse and refresh using your brand templates. These can draw on your social media posts from 6 months and older or you may have a library of images and written content to adapt. Either way, what's important is that a stream of social posts are formed through efficient edits.
What you get:
Updating and editing posts and captions,
Scheduling posts as per your guidelines,
Engaging with comments on posts,
Inbox management - checking twice per day, 30 mins,
Engagement with your network on their posts,
Growing your network with your target audience,
Replying to comments on your posts,
Removing any time-wasting comments and blocking spam accounts,
2 channels (additional channels for 25€ per month).
€500 per month
SOCIAL MEDIA CREATION
If you simply need posts creating for social media and have content in other forms that can be repurposed, this service is for you!
What you supply:
2 pieces of content such as email newsletters, blog articles, youtube videos, or it can be one longer form piece of content. The key is to use something where you cover a few different angles on a topic.
What you get:
8 x social media posts and captions (based on 2 x pieces of content),
Additional research to expand and add depth to points made,
One round of amends,
Scheduling posts as per your guidelines,
2 channels (additional channels for 25€ per month),
Monthly performance report.
€300 per month
Additional services may also be added with:
Inbox management - checking twice per day, 30 mins,
Creation of stories graphics,
Growing your network with your target audience,
Replying to comments on your posts,
Removing any time-wasting comments and blocking spam accounts,
Hashtag research.
LOOKING FOR SOMETHING SIMILAR?
These packages sound good, but aren't quite what're looking for? Let's talk. I'm happy to be flexible to create bespoke packages that fit with your business needs. These can be variations to existing packages or something else. Drop me an email with an idea of what you're looking for and I'll set up a free 30-minute check-in call to explore how support for exactly what you need could look.
COMMUNITY MANAGEMENT
Get peace of mind knowing that your online community has dedicated ongoing care to spark conversations and maintain a great experience. With customer queries taken care of and alerts to anything needing your attention, you're free to check in when you choose to.
Platform monitoring (checking twice per day for 30 minutes) and...
Welcoming new community members,
Sharing resources (eg: course recordings, support materials),
Reviewing dialogues and responding to all questions,
Sharing FAQ responses and directing to other resources,
Uploading social media posts and other engagement posts,
Prompt handling of requests, flagging items for your attention,
Reporting on community engagement stats.
Online course and live webinar support can be complimentary to this service.
€500 per month.
"I feel very grateful to have Andrea as a technical and practical assistant. She has been a great support with managing breakout rooms, whilst looking after tech support and sharing learning materials. Andrea has a warm and welcoming approach to participants. She has handled questions effectively and kept documentation up-to-date to support the team.
She shows up prepared and with presence to support live course sessions. I enjoy working with her a lot, beside the practical and technical support she offers her empathic presence to me, the team and the participants. I experience her as very open to learn, enthusiastic and calm - even when there are last minute changes and improvisation is needed."
Daisy Delgado, NVC Certified Facilitator, Connecting2Life
EMAIL INBOX & DIARY MANAGEMENT
Focus on your priorities and flow through your days with an email inbox that is regularly checked, organised and all important messages prioritised for your attention. As well as all meetings arranged to bring you space and ease as you do your most impactful work.
Checking emails twice a day (am and pm for 30 minutes),
Acknowledging emails within 24 hours if more info is needed,
Eventually responding to most customer queries, creating templates and FAQs,
Checking customer/ audience account info to suggest a response for you to approve,
Flagging emails for your immediate attention - potential sales conversations or others,
Setting up and managing folders,
Archiving emails that do not require an action or reply,
Unsubscribing from junk,
Setting up online meetings and managing your calendar.
€550 per month
ALL SERVICE PACKAGES COME WITH
Regular assessment of systems and lines of communication to optimise workflow, process efficiency and timely task completion,
Briefing tasks over email/ project management system,
Urgent tasks can be communicated via instant message,
Monthly check-in call to share an overview for what's ahead.
ADDITIONAL SUPPORT
EXTRA CARE CHECK-INS
Additional check-ins can be booked over video or voice call to support with:
Planning for the week, or ad hoc, to get clarity on priorities
Gentle accountability to keep progress on track and confirm work completed
Emotional support to be deeply heard, regulate emotions and catch any limiting beliefs
Marketing strategy and creative ideas sessions
"The session with Andrea was a really fun and nourishing experience, and gave me a chance to reflect about the business side of my work which at times I find most difficult. She created a safe and warm space where I could explore and provided empathy and presence that I found very relaxing and trusting. "
Nati Beltrán, Neuroscientist & NVC Certified Facilitator, Bright Communication Leadership Training
CONTENT MARKETING PROJECTS
When working in long-term collaborations with clients, I can also offer support with strategic support to cover things like planning, research and messaging (all elements of the brand strategy process). These insights inform content creation projects, so whether you would like to create client success stories, a landing page for a new offer or a new website, I can lead the process.
I'll work with you to gather all briefing information, write content, source other freelance support that may be needed, manage feedback and go live. Estimates are based on the specific requirements of your project.
"I have had the pleasure to work with Andrea and got to know her as a brilliant content marketing strategist. Andrea very well understands how content marketing can make or break the ongoing efforts of businesses to turn prospects into long-term customers"
Ann Linekins, B2B Marketing, Siemens Digital Industries Software
YOU DON'T HAVE TO HAVE IT ALL FIGURED OUT
If you know exactly what you need from a Virtual Assistant, great! However it's often a case of working it out as you go.
One of the things entrepreneurs appreciate most about getting support from a Virtual Assistant is the flexibility: being able to book a number of hours for a month, have an idea of the tasks you'd like to try handing over and see how it goes.
You can switch up the tasks up to find out what works best for you. Some business owners find they enjoy particular tasks and want to keep them, whilst others are an immediate weight off their shoulders to outsource.
Trial and error is welcome. In most cases, we find what works best with regular communication. I can even help you with prioritising, accountability and more in an extra-care check-in if that's something that would be helpful. Plus, worst case scenario, if you need to scale back Virtual Assistant support to manage business costs, you can do with 30 days notice.
So if you'd like to explore how getting flexible Virtual Assistant support in your business could look, drop me an email with the kinds of tasks you'd like to try outsourcing and I'll arrange a free 30-minute check-in call where we can get more clarity on how that could look.
