VA SERVICES
Virtual Assistant services are available in communications, projects and admin and more. Tasks I can help with include:
Content repurposing and posting,
Community management,
Email inbox and diary management,
Social media support,
Website updates and content edits,
Online course and live webinar support,
Hosting online meetings and note-taking,
Project support and accountability,
Updating and maintaining details across systems,
Documentation and other admin,
Research tasks,
Extra care check-ins for emotional support (see extra support at the bottom of the page).
If there's something you're looking for that's not included above, you can drop me a message to see if I can help or refer you to another Virtual Assistant. The most popular services are available as packages below:
📝 Content across channels
Relax in the knowing that a stream of helpful content and communications is in progress for your brand. Simply share your media library or drafts and I'll take care of the formatting, scheduling, and publishing across your email, social media, and website channels:
Email: Adding your chosen content to templates, completing any formating and scheduling newsletters. Managing updates to email automations and client contacts.
Social Media: Creating and scheduling posts using your brand content and templates.
Website & Blog Content: Updating web pages text information or adding media such as images and videos. Plus proofreading, editing, formatting, sourcing images and publishing blogs that you provide content drafts for. This includes SEO optimisation to target your keywords in search.
Content Repurposing: Adapting excerpts of long-form written content (eg: course materials or webinars) into shorter formats suitable for social media, emails, and blogs.
Online Course Content Support: Managing class uploads, including light video editing (editing the start and end, removing any sensitive information, adding cover images, etc), adding classes and handouts to your platform, organising materials for easy access, etc.
All of the above include:
🖋️ Proofreading and editing to ensure your written content has a smooth flow and easy readability,
🖼️ Graphics created using your brand Canva templates,
📊 Performance tracking to share a summary of key metrics.
👨👩👦👦 Community management
Trust your people are taken care of whilst I serve as the go-to person for your community, engaging with community members and maintaining a positive, supportive environment.
Community Management
Welcoming people,
Answer FAQs & directing them to resources,
Uploading group resources and managing files,
Sharing social media posts and sparking conversations,
Monitoring dialogues to uphold community standards, tracking and engagement,
Tracking open queries and flagging anything needing attention,
Completing manual checks across systems to make sure nothing gets missed,
Updating FAQs content from common customer questions and tracking trends,
Supporting customers with onboarding.
Removing trolls.
This can also include:
💌 Customer Care: handling queries by monitoring DMs/ email inbox and setting customer appointments.
👩🏻💻 Live Class Support: Providing technical assistance during live classes, welcoming participants, handling questions, tracking attendance, sharing handouts, setting up breakout rooms, managing time, noting moments for social media and ensuring a smooth participant experience.
📂 Admin & Other Projects
Safeguard your space to focus and grow the business by delegating time-consuming admin.
Back-end systems management
Updating and maintaining customer details across systems, checking when manual updates may be needed,
Updating/ creating process manuals for regular tasks and exceptions (standard operating procedures),
Technical problem-solving liaison with software helpdesk.
Documentation
Creating documents, adding notes to templates and creating other resources,
Uploading and organising files, managing folders, adding documents and attachments to the drive,
Completing templates for reporting.
Project management
Task management and organisation,
Setting up and managing project management tools to track activities,
Checking in with gentle accountability for deadlines.
VA SERVICE PACKAGES
CONTENT REPURPOSING & PUBLISHING
Want to keep in touch with your audiences across different channels with a flow of monthly content created from what you already have?
Simply supply one long-form piece of content (webinar, live, ebook, excerpt from training materials, long-form blog article, etc) to be repurposed into a stream of different formats. This includes publishing content, leaving you to focus on the interactions.
2 x SEO blog articles, up to around 1000 words each,
8 x social media posts created using templates in Canva,
1 x email newsletter content written for your template.
This package includes:
One round of amends,
Blog post research, image sourcing (if needed), optimising for Google search and publishing,
Posts written and scheduled on social media,
Email content added to newsletter template and sent,
Monthly reporting on engagement by content type.
€750 per month.
GET A MONTH OF CONTENT FOR SOCIAL, EMAIL & BLOGS
What you supply:
One longer-form piece of content, like a webinar, live stream, ebook, excerpt from training materials, long-form blog article, etc. Plus your time to answer some follow-up questions on the details that go into creating...
What you get:
2 x SEO blog articles, up to around 1000 words each,
8 x social media posts created using your brand templates in Canva,
1 x monthly email newsletter written to fit your template.
This package also includes:
One round of amends,
Blog post research, image sourcing (if needed), optimising for Google search and publishing,
Posts written and scheduled on social media,
Email content added to newsletter template and sent,
Monthly reporting on engagement by content type.
€750 per month
"Getting a content retainer from Andrea has been wonderful. Her briefing process is clear and easy to follow. Drafts rarely needs amends or additions and I am delighted with the articles she writes and the depth of research she provides to share helpful insights for well-being in different content formats. Andrea's work has been great for staying visible and sparking conversations."
Maša Nobilo, Restful Sleep
SOCIAL MEDIA SUPPORT
This service is for if you already have social media posts ready to reuse or refresh. I can support you with maintaining your social media presence and engagement as per your guidelines:
Social media inbox management - checking once per day, 30 mins,
Creating graphics using your brand design templates in Canva,
Updating and editing posts,
Scheduling posts as per your guidelines,
Engaging with your network on their posts,
Growing your network with your target audience,
Replying to comments on your posts,
Removing any time-wasting comments and blocking spam accounts,
2 channels (additional channels for 25€ per month).
€500 per month
SOCIAL MEDIA ACCOUNT MAINTAINANCE
What you supply:
A resource of posts to reuse and refresh using your brand templates. These can draw on your social media posts from 6 months and older, or you may have a library of images and written content to adapt (such as blogs or specific sections of training materials). Either way, I'll work with you to create a stream of social posts through efficient editing, formatting and scheduling.
What you get:
Updating and editing posts and captions,
Scheduling posts as per your guidelines,
Engaging with comments on posts,
Inbox management - checking twice per day, 30 mins,
Engagement with your network on their posts,
Growing your network with your target audience,
Replying to comments on your posts,
Removing any time-wasting comments and blocking spam accounts,
2 channels (additional channels for 25€ per month).
€500 per month
COMMUNITY MANAGEMENT
Get peace of mind knowing that your online community has dedicated ongoing support support, you'll be notified about the priorities so you're free to check in when you choose to.
Platform monitoring and welcoming participants,
Sharing resources (eg: course recordings, support materials),
FAQ responses and direction to other resources,
Sharing social media and other engagement posts,
Prompt handling of requests, flagging items for your attention,
Online course and live webinar support can be added to support this service.
€500 per month.
COMMUNITY MANAGEMENT
Get peace of mind knowing that your online community has dedicated ongoing care to spark conversations and maintain a great experience. With customer queries taken care of and alerts to anything needing your attention, you're free to check in when you choose.
Platform monitoring (checking twice per day for 30 minutes) and...
Welcoming new community members,
Sharing resources (eg: course recordings, support materials),
Reviewing dialogues and responding to all questions,
Sharing FAQ responses and directing to other resources,
Uploading social media posts and other engagement posts,
Prompt handling of requests, flagging items for your attention,
Reporting on community engagement stats.
Online course/ live webinar support can be complimentary to this service.
500€ per month
"I feel very grateful to have Andrea as a technical and practical assistant. She has been a great support with managing breakout rooms, whilst looking after tech support and sharing learning materials. Andrea has a warm and welcoming approach to participants. She has handled questions effectively and kept documentation up-to-date to support the team.
She shows up prepared and with presence to support live course sessions. I enjoy working with her a lot, beside the practical and technical support she offers her empathic presence to me, the team and the participants. I experience her as very open to learn, enthusiastic and calm - even when there are last minute changes and improvisation is needed."
Daisy Delgado, NVC Facilitator, Connecting2Life
EMAIL INBOX & DIARY MANAGEMENT
Stay focussed on your priorities knowing that your email inbox is regularly checked, organised and all important messages prioritised for your attention. Plus meetings are arranged with space to flow through your days.
Checking emails twice a day (am and pm for 30 minutes),
Acknowledging emails within 24 hours if more info is needed,
Eventually responding to most customer queries, creating templates and FAQs,
Checking customer/ audience account info to suggest a response for you to approve,
Flagging emails for your immediate attention - potential sales conversations or others,
Setting up and managing folders,
Archiving emails that do not require an action or reply,
Unsubscribing from junk,
Setting up online meetings and managing your calendar.
€550 per month
ONLINE COURSE SUPPORT FOR LIVE CLASSES
Immerse yourself in delivering transformative content with focused assistance covering technical points and participant engagement in live classes or webinars.
Providing technical assistance during live classes,
Welcoming participants,
Handling questions,
Tracking attendance,
Sharing handouts,
Setting up breakout rooms,
Supporting participants if they have questions,
Attending post-class team meetings and sharing insights from participants,
Other tasks can be requested, such as tracking time, noting impactful moments for social media or whatever else may be supportive.
Charged at the hourly rate
ADDITIONAL SUPPORT
CONTENT MARKETING PROJECTS
When working in long-term collaborations with clients, I can also offer support with strategic content marketing to cover things like planning, research and messaging. As well as using the insights to inform content creation projects. Whether you would like to create client success stories, a landing page for a new offer or a new website, I can lead the process.
I'll work with you to gather all briefing information, write content, source other freelance support that may be needed, manage feedback and go live. Estimates are based on the specific requirements of your project.
"I have had the pleasure to work with Andrea and got to know her as a brilliant content marketing strategist. Andrea very well understands how content marketing can make or break the ongoing efforts of businesses to turn prospects into long-term customers"
Ann Linekins, B2B Marketing, Siemens Digital Industries Software
EXTRA CARE CHECK-INS
Additional check-ins can be booked for:
Receiving emotional support
Acknowledge what may be coming up for you in a non-judgemental space. Regulate your emotions, find clarity and revisit your work with more capacity.Accountability
Be heard on where you're up to and check in on key actions/ deadlines to stay on track.Creative ideas sessions
Explore possibilities and find ways to move forward.
'It was refreshing to express myself, un-judged, and have that reflected back to me. I also appreciated how she gave the option of practical actions to meet the needs we identified. It just felt nice to be supported. One of Andrea's strengths is that she's patient, and also that she was so open to whatever I shared. Thank you for sharing your gifts with this practice, Andrea.'
G, Real Estate Investor, 32.
